Shipping and Returns

Thanks for visiting us. If you have any questions about shipping or returns please reach out to us here.

Shipping times to some locations have been impacted by local courier staffing challenges, delays also through customs.  Some delivery times are slower than usual. We appreciate your patience and understanding.

USA, Canada, Australia and New Zealand currently experiencing delays.

Where do you ship to?

Currently we ship to the United Kingdom, United States, Canada, Australia and New Zealand.

If you live outside these countries but would really like a product, please reach out to us and we’ll see if we can help.

How Long Will My Order Take To Arrive?

Shipping time varies by location and the product you are ordering. Some products head straight to fulfilment. Others which are made to order or require customisation, personalisation or engraving head into various production processes.

To help we add fulfilment and delivery specifics to all of our product pages.

  • General fulfilment is typically 2-5 days business days.
  • Made to order items and jewelry production times are typically 4-8 days business days.

At peak shopping times or when there is a high demand for an item requiring frequent restocking it may take us longer to fulfil your item, in that event we will be in contact to keep you updated.

Shipping Times

We can generally ship products to all destinations within 5-15 business days.

Shipping is determined by the size and weight of the package and the delivery destination. 

Maximum delivery time 35 business days.

All shipping times are approximate and exclude clearance and customs delays.

Will I Have To Pay Any Customs Or Import Tax?

Customs and import taxes may be charged for goods ordered depending on your location, the cost and type of the item you are purchasing. The recipient of the parcel will need to pay all costs in order to receive the goods.

By purchasing our products you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country. 

Can I Cancel An Order?

Orders may be cancelled or changed if they have not been processed. After they have been processed, they may not be cancelled or changed.

We recommend reaching out to us here quickly, and we’ll see if we can help. 

What If I Get My Shipping Address Wrong?

Naava Gifts cannot be held responsible for items shipped to incorrect addresses provided by the buyer.

Please make sure your billing and shipping address is correct before placing your order. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. 

Some Of My Items Haven’t Arrived Yet?

Items may sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Do You Have Money Back Guarantee?

We have a 28-day money-back guarantee. Goods must be unused and undamaged. Please note that personalised, engraved and made to order products may not be returned as they cannot be restocked.

Please check sizing charts of made to order clothing items carefully prior to purchase. If you need further help on which size to choose please reach out to us.

Please check spelling on engraved jewelry messages prior to purchase.

Please follow guidelines for high quality images on our personalised photo products.

Returns will be accepted within 14 days of delivery, please contact us to receive your Returns Merchandise Authorisation (RMA) and returns address. 

The details of our return and refund policy can be found by visiting Refund Policy

We do not accept refund requests for undelivered items, where trackings shows the item has been delivered.

All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us, and we will gladly issue it. Unnecessary chargebacks are theft and can be prosecuted. If you feel that your credit/debit card was used fraudulently on please contact us for immediate resolution.

What If My Purchase Is Damaged or Faulty?

We work hard to ensure all items arrive with you in the best possible condition but if there is a problem with your purchase, please reach out to us 👉  here and we’ll discuss your rights for refund and repair, no problem.

We value your custom and appreciate your support.

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